Returns & Refunds
Aria will happily exchange products if they arrive damaged or defective.
- Confirm you purchased the Shipping Insurance with your order.
- If you received a damaged/defective product, or items are missing, initiate the replacement process by contacting us at firstname.lastname@example.org with your order number, as well as the name and address under which the order was placed.
- Return the defective or damaged product in the condition received, to the address provided via email.
Please remember to include any receipts or proof of purchase with your return.
- The customer is responsible for any shipping costs associated with the returned product.
- We will ship your replacement product only once we have confirmed the delivery of your returned item.
- [Recommended] Customers who wish to expedite this process may contact us with tracking information for the returned package, if available. We can send your replacement out sooner once we confirm this tracking information, rather than waiting for your return package to arrive.
Please note that due to the nature of our products including consumables, (some of which are one-time use only), Aria adheres to a strict no refunds policy. All sales are final.
- Product exchange/replacement is available only with the purchase of Shipping Insurance.
- Shipping Insurance is available for an additional fee prior to checkout.
- Customers who opt into our Shipping Insurance are guaranteed new product replacement in the event your package/product is damaged or lost before delivery.
- Aria reserves the right to decide the nature of product replacement (whole kit or individual items) in the case of damage or non-delivery. Lost or missing items will first be investigated on a case-by-case basis before a replacement is offered. Photos/proof of damaged items may be requested.
- Aria is not responsible for delivery issues related to the submission of an incomplete or incorrect address during checkout.
- Please understand our shipping times are only our best estimates. If your package has yet to arrive within the projected shipping time frame, please wait a few more days before assuming your item is missing and initiating an inquiry.
- Customers are allotted 30 calendar days from the confirmed date of delivery, according to the available package tracking information (USPS), to initiate product replacement.
*Shipping Insurance is a premium service we provide for the benefit of our customers. Aria neither assumes nor accepts responsibility for product or delivery issues attributable to the carrier.